Privacy Policy
Privacy Policy
Last updated: [Insert Date]
This Privacy Policy explains how [MISHRAJI LOGISTICS] collects, uses, discloses, and protects personal information when you use our logistics, courier, and delivery services, website, mobile applications, and related services (collectively, the "Services").
We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the Information Technology Act, 2000 and applicable rules in India, and other relevant regulations where applicable.
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1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name
Phone number
Email address
Residential or business address
Government-issued identification (only where legally required)
1.2 Shipment & Transaction Information
Sender and recipient details
Pickup and delivery addresses
Package details (weight, dimensions, value)
Tracking numbers
Payment and billing information
1.3 Technical Information
IP address
Device information
Browser type
App usage data
Cookies and similar technologies
1.4 Customer Support Information
Communications with customer support
Feedback, complaints, and queries
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2. How We Use Your Information
We use your information to:
Provide, operate, and manage courier and logistics services
Process shipments, deliveries, and returns
Generate tracking updates and delivery notifications
Process payments and invoices
Verify identity and prevent fraud
Improve our services, systems, and customer experience
Comply with legal, regulatory, and contractual obligations
Communicate important service-related updates
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3. Sharing of Information
We do not sell your personal information. We may share your information only in the following circumstances:
Service Partners: Delivery agents, transport partners, warehouses, and technology providers strictly for service fulfillment
Payment Providers: For secure transaction processing
Legal Authorities: When required by law, regulation, or legal process
Business Transfers: In case of merger, acquisition, or asset sale
All third parties are required to maintain confidentiality and data security.
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4. Data Retention
We retain personal information only for as long as
